Dear Guest,

We appreciate your visit. Below you will find comprehensive information regarding our serviced apartments and hotel rooms. Should you have any questions or special requests, our team will be pleased to assist you at any time.

Yours sincerely,
Your Postresidenz See Team

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A

Adapters

International power adapters are available at the front desk for a refundable deposit. Please contact our team for assistance.

Airport

Zurich Airport is approximately 163 km away and can be conveniently reached by car or train.

Allergies

Guests are kindly requested to inform us of any allergies or food intolerances prior to arrival. Allergy-friendly bed linen is available upon request. Your comfort, safety, and wellbeing are our highest priority.

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B

Baby Cot

A baby cot for children up to 2 years of age is available free of charge upon request.

Bar

Our inviting bar is designed for moments of refined enjoyment. A curated selection of fine wines, premium spirits, and classic as well as signature cocktails awaits you. Our experienced bartenders will be pleased to prepare your favorite drink or offer personalized recommendations.

Hours: 2:00 p.m. to 10:00 p.m.

Bathrobe

You will find your bathrobe in the spa bag provided for you.

Bed Linen Change

For sustainability reasons, bed linens are changed twice weekly. Additional changes are available upon request.

Breakfast

Our breakfast buffet is served daily from 7:30 a.m. to 10:30 a.m.

Bicycle Room

Bicycles may be safely stored in the underground parking garage. A bicycle repair station is located in the garage, and a washing station is available behind the building.

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C

Check-in

Check-in is available from 3:00 p.m. on the day of arrival.

Check-out

On the day of departure, your suite or room is available until 11:00 a.m. For express check-out, please use the payment link provided in your pre-departure email.

Coffee Machine

Nespresso machines are available in all suites and rooms, and coffee capsules are provided free of charge.

Credit Cards

We accept Mastercard, Visa, American Express, Diners Club, Maestro, V-Pay, and TWINT.

D

Doctor

Your health is important to us. In case of medical needs or consultations, you will find the "Medizinisches Zentrum Arosa" just a 5-minute walk away at Poststrasse 18. This medical center offers professional medical care and advice.
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Do Not Disturb

We respect your privacy and your desire for uninterrupted relaxation. You will find a "Please Do Not Disturb" sign in your suites and rooms, which you can hang on your door if you prefer not to be disturbed.

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E

Email

You can reach us at info@postresidenzamsee.ch.

Emergency

Reception: +41 81 382 00 88
Police: 117
Fire Department: 118
Ambulance: 144

Emergency exits

Emergency exits and escape routes are displayed on the information sheet located on your room or suite door.

F

Fire Safety

Important fire safety information can be found on the information sheet located on your room or suite door.

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G

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Gas Station

There is an AVIA petrol station at the entrance to the village, approximately two minutes away by car. Electric charging stations are available in selected underground parking spaces.

Gifts and Vouchers

Our vouchers offer a refined way to give unforgettable experiences, including overnight stays, dining experiences, or selected services.

Excursions

Arosa has something for everyone, from skiing and hiking to ice skating and the wonders of Bearland and Squirrel Forest, plus much more. We’d be happy to help you plan your activities.

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H

Hairdryer

Each suite and room is equipped with a Dyson hairdryer for your convenience.

Homepage

Visit us online at www.postresidenzamsee.ch.

Hygiene Products

Additional hygiene products are available at reception upon request.

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I

Information

Our reception team is happy to assist you at any time. You may also conveniently contact us via WhatsApp by scanning the QR code:

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Invoice

You have the option to conveniently pay your invoice online. A few days before your departure, you will receive an email from us with a link to the invoice and online payment options. If you have any questions about the invoice, our reception is at your service.

Iron and ironing board

An iron and ironing board are provided in each suite and room. Ironing service is available from 9:00 a.m. to 5:00 p.m. Please refer to the laundry list for pricing.

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K

kids

Families are very welcome. Our spacious one-bedroom and two-bedroom suites are ideal for families and larger groups.

Kitchen Equipment

For guests who wish to cook during their stay, use of the kitchen is available for an additional fee of CHF 250 per stay. The fee includes use of the stovetop, oven, and kitchen utensils. Please note that kitchen utensils are not automatically included with every booking. The stovetop and oven may only be used if kitchen access has been booked. For safety reasons, the use of personal electric cooking appliances is not permitted.

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L

Laundry Service

Laundry service is available daily from 9:00 a.m. to 5:00 p.m. Items delivered to reception before 5:00 p.m. will be returned the following day.

Lost Property

If you have lost or found an item, please contact reception. Found items are carefully stored until the end of the season.

Luggage Service

We are pleased to assist you with your luggage at any time.

Luggage Storage

Luggage storage is available before check-in and after check-out. Please contact reception.

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P

Parking

Underground parking spaces are available at $25 per night, outdoor parking spaces at $20 per night. Selected underground spaces offer electric charging facilities.

Pets

Arosa is generally very pet-friendly, and at our hotel, your pet is welcome to join you in the restaurant for breakfast and dinner. However, we do ask that your beloved four-legged friend stay at the table and not wander around the restaurant.

We charge CHF 30 per night for your pet. We will provide a pet bed and a bowl. Please do not leave your pet alone in the room for too long, to avoid causing any inconvenience to your pet and your neighbors. We would like to point out that pet owners are fully liable for any damage caused by their pet. Thank you for your understanding.

Pharmacy

The nearest pharmacy is a four-minute walk away at Poststrasse 81. We're happy to provide you with a small first-aid kit at the front desk.

Pillows

We care about your restful night's sleep. That's why we offer a wide range of pillows to suit your individual sleeping needs:

· Hypoallergenic pillows – 100% polyester, hollow fiber balls

· Neck support pillows

· Sheep's wool pillows with Swiss stone pine

· Spelt pillows

· Herbal and lavender pillows

R

Radio

A selection of radio stations is available via the in-room television.

Reception

Reception is available daily. You may reach us by telephone (+41 81 382 00 88) or WhatsApp (+41 79 382 69 69) or by scanning the QR Code:

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Restaurant

Our restaurant is open daily:
Breakfast: 7:30 a.m. to 10:30 a.m.
Lunch: 11:30 a.m. to 2:00 p.m.
Dinner: 5:30 p.m. to 10:00 p.m.

Public transportation

Our location provides convenient access to public transportation. The bus stop is right in front of our hotel, and the train station is just a few steps away.

Room service

Room service is available daily from 11:30 a.m. to 10:00 p.m. Orders may be placed via WhatsApp:

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S

Safe

You'll find the modern in-room safe in the closet. You can set your own combination. To do this, press any four digits and then the # key to confirm. To open it, enter the four digits.

Seminars

A seminar room for up to 15 participants is available. Reservations and inquiries can be made via reception or at info@postresidenzamsee.ch.

Shoe Cleaning Service

Professional shoe cleaning is available at $20 per pair.

Slippers

Slippers are included in the wellness bag, which is in the closet in your room.

Smoking

The entire hotel is strictlysmoking. Smoking permitted only on private balconies. A cleaning fee of CHF 1,000 applies in case of violation.

Sustainability

We take environmental protection very seriously. We are actively committed to minimizing our environmental impact and integrating sustainable practices into our operations. Our high-quality, refillable toiletries dispensers help reduce single-use plastic waste. Our breakfast buffet uses minimal packaging, and our restaurant sources sustainable produce. We offer a flexible towel and bed linen change service to save water and energy.

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T

Taxi

The taxi stand is located directly next to the hotel entrance.

Tea and Coffee

Complimentary tea and Nespresso coffee capsules are available in all suites and rooms.

Telephone

You can contact the front desk via WhatsApp voice calls or by phone. +41 79 382 69 69

Television

Smart TVs offer satellite channels, radio, and casting options.

Train & Bus

Our location offers you convenient access to public transportation. The Weisshorn/Skischule bus stop is to the right of the hotel, and the train station is also just a few steps away.

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U

Umbrellas

Umbrellas are available in the lobby for use during your stay. You can also purchase them for CHF 18 each.

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W

Washer and Dryer

Each suite is equipped with a washer-dryer combination.

Wellness & Spa

The wellness area is open daily from 11:00 a.m. to 9:00 p.m.
Children under 16 are welcome from 4:00 p.m. to 6:00 p.m.
Outside these hours, access is reserved for guests aged 16 and over.

Wellness Bag

Wellness bags are provided in the closet in your suite or room. Additional bags can be purchased at the front desk for CHF 30.

Wi-Fi

Complimentary high-speed Wi-Fi is available throughout the hotel.