Dear guest

We are glad about your visit. Below you will find comprehensive information about our serviced apartments and hotel rooms.

If you have any questions or requests, we will be happy to assist you.

Your Postresidenz at the lake team

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Adapter

If required, we will be happy to provide you with an adapter for a deposit. Please contact reception for this.

Allergies 

Please inform us of any allergies or food intolerances. Upon request, we can provide allergenic bedding. The safety and well-being of our guests are important to us, and we want to ensure that your stay is as comfortable as possible.

Pharmacy

The nearest pharmacy is only 2 minutes away on foot. The "Pill Apotheke & Drogerie Montana" is located at Poststrasse 58. We are happy to provide you with a small medicine cabinet at the reception.

Doctor

Your health is important to us. In case of medical needs or consultations, you will find the "Medizinisches Zentrum Arosa" just a 5-minute walk away at Poststrasse 18. This medical center offers professional medical care and advice.

Excursions

Arosa has something for everyone, from skiing and hiking to ice skating, the fascination of bear country and the squirrel forest and much more. We will be happy to advise you on planning your activities.

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Train & Bus

Our location offers you convenient access to public transport. The bus stop is right in front of our hotel and the train station is also just a few steps away.

Baby Cot

We are pleased to offer a baby cot for infants up to 3 years of age, free of charge.

Bathrobe

You will find your bathrobe in the spa bag provided for you.

Bar

Our welcoming bar has been designed for your enjoyment. Here, you can expect a diverse selection of beverages, including fine wines, cocktails, and spirits. Our experienced bartenders are at your service to prepare your favorite drink or offer recommendations.

 Opening hours: 14:00 to 23:00 (longer depending on the number of guests)

Small menu: 14:00 to 22:00

Bed Linen Change

For sustainability reasons, bed linen is changed twice a week. If you wish, we can change the bed linen more frequently upon request.

Do Not Disturb

We respect your privacy and your desire for uninterrupted relaxation. You will find a "Please Do Not Disturb" sign in your suites and rooms, which you can hang on your door if you prefer not to be disturbed.

Iron& Ironing Board

In each of our suites and rooms you will find an iron and an ironing board in the closet. You are also welcome to make use of our ironing service. You will find the fees for this on the laundry slip.

Ironing service opening hours: 09:00 to 17:00

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Check-in

You can move into your suites and rooms from 15:00 on the day of arrival.

Check-out

On the day of departure, your accommodation is available until 11:00 AM. For an express check-out, use the link provided in the email sent to you before your departure to settle your bill conveniently online.

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E-mail

Our email address is: info@postresidenzamsee.ch .

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Bike Storage

Our bike-loving guests can safely lock their bikes in the underground garage. There is a bicycle repair station (in the underground garage) and a washing station (behind the house).

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Fire

Please refer to the information sheet on the room door for all essential instructions.

Airport

Zurich Airport is 163 km away and easily accessible by train and car.

Hair dryer

You will find a Dyson hair dryer in all suites and rooms for use during your stay.

Breakfast

The breakfast buffet is open daily from 07:30 to 10:30.

Lost and Found

If you have lost or found something, we kindly ask you to contact our reception. Found items will be kept safely by us until the end of the season.

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Luggage storage

We offer a luggage storage service for our guests before check-in and after check-out. Please contact the reception to drop off your luggage.

Luggage service

We will of course assist with luggage transport.

Beverage Service

Our room service is available from 11:30 to 22:00. The order is made via WhatsApp with the reception.

Enjoy first-class food and beverages in the comfort of your suites and rooms. We look forward to serving you delicious dishes and making your stay with us even more enjoyable.

Gift Vouchers

Our gift vouchers offer you the opportunity to create your own unique gift experience. You can purchase vouchers for overnight stays, restaurant visits, or even specific products.

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Haustiere

We have suites and rooms in which dogs are allowed. Please do not leave your dog alone in the room for too long to avoid possible inconvenience for your four-legged friend and your neighbors. We would like to point out that the dog owner is fully liable for any damage caused by the dog. Thank you for your understanding.

Homepage

You can find our homepage at www.postresidenzamsee.ch .

Amenities

You will find a selection of additional amenities at our reception.

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Information

For any information we are happy to help at the reception or via chat. Scan this QR code and write us on WhatsApp:

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Coffee Machine

Nespresso machines are available in all suites and rooms, and coffee capsules are provided free of charge.

Children

Children are more than welcome. Especially our 2-bedroom suites, which can accommodate up to 4-8 people, are ideal for families.

Conference / Meeting Room

We offer a meeting room with a capacity for max. 15 people. The room can be booked at info@postresidenzamsee.ch or at the reception.

Pillow

Your restful night's sleep is important to us. That's why we offer a diverse pillow menu to meet your individual sleeping needs:

- Allergy pillow- 100% PES, hollow fiber balls.

- Neck support pillow

- Sheep's wool cushion with Swiss stone pine

- Spelt pillow

- Herb & Lavender Pillow

Credit Cards

We accept Mastercard, American Express, Visa, Diners, Twint, V-Pay and Maestro.

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Sustainability

Environmental protection is a top priority for us. We actively work to minimize our environmental impact and incorporate sustainable practices into our operations. Our high-quality, yet refillable cosmetic dispensers reduce single-use plastic waste. Our breakfast buffet is low in packaging and our restaurant uses sustainable products. We offer variable towel and linen changes to conserve water and energy.

Emergency

You can reach the reception at +41 81 382 00 88.

Police: 117

Fire department: 118

Ambulance: 144

Emergency Exits and Escape Routes

You will find a corresponding notice on your suite or room door.

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Parking

We offer underground parking for CHF 18 / night and outdoor parking for CHF 15 / night.

Several underground parking spaces are equipped with charging stations for electric cars.

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Radio

Various radio stations are preset in the room televisions.

Smoking

We would like to point out that our entire hotel, including all suites and rooms, is strictly designed as a non-smoking environment. Smoking is not permitted in our premises. Please use the balconies to smoke. In the event of a violation of this non-smoking policy, an additional night will be charged. This is to cover the cost of a comprehensive basic cleaning and to restore the fresh and smoke-free ambiance for our subsequent guests. We thank you in advance for your understanding and cooperation.

Invoice

You have the option to conveniently pay your invoice online. You will receive an email from us a few days before your departure with a link to the invoice as well as online payment options. If you have any questions about the invoice, our reception will be happy to help you.

Umbrellas

Umbrellas are located in the suites and rooms for use during your stay. You can also purchase them for CHF 18 / piece.

Restaurant

Our restaurant is open daily for you and is happy to spoil you with culinary delights from morning to night.

Breakfast: 07:30 to 10:30 a.m.

Lunch: 11:30 to 14:00

Dinner: 17:30 to 22:00

Small menu: 14:00 to 17:30

Reception

You can reach our reception at +41 81 382 00 88 or on WhatsApp by scanning the following QR code:

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Room service

Our room service is available daily from 11:30 to 22:00. You can find the menu on the info channel. Orders can be placed via WhatsApp chat at reception.

Enjoy first-class food and beverages in the comfort of your suites and rooms. We look forward to serving you delicious dishes and making your stay with us even more enjoyable.

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Safe

You will find the modern room safe in the closet. The secret numbers can be determined by yourself.

Shoe shine service

We are happy to offer you a shoe shine service for 20 CHF / pair of shoes.

Seminars

We offer a meeting room with a capacity for max. 15 people. The room can be booked at info@postresidenzamsee.ch or at the reception.

Slippers

You will find the slippers in the wellness bag, which has been provided for you in the suites and rooms.

Spa

Our spa area is available daily for a relaxing and unforgettable experience from 11:00 am to 9:00 pm.

Family-friendly times: to ensure that families can also enjoy the amenities of our wellness area, children under the age of 16 are welcome to visit from 4:00 PM to 6:00 PM.

Please note that outside of these times, access to the spa area is exclusively for guests 16 years and older.

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Gas Station

There is an AVIA gas station at the entrance to the village (2 minutes by car from the hotel). Several of our underground parking spaces are equipped with electric vehicle charging stations.

Taxi

The cab station is right next to the hotel entrance on the left.

Tea Station

Tea and coffee capsules are available free of charge in the suites and rooms.

Telephone‍

You can reach the reception via WhatsApp audio calls.

TV

With our LED Smart TV sets, you can receive satellite programs and radio stations as well as cast your TV shows (e.g. via Netflix). Operation is via the remote control and your smartphone (for casting).

For a cozy TV evening you have the possibility to order popcorn via WhatsApp chat at the reception.

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Washing Machine & Dryer

In all suites there is a washing machine / dryer - combination device.

Laundry service

We offer a laundry service from 09:00 to 17:00. Laundry left at reception before 17:00 will be returned to you the next day. You will find a laundry bag and a laundry list in the wardrobe in your room.

Wake-up service

For a wake-up service in winter between 8:00 and 23:00, our reception is at your disposal. Please contact reception on +41 81 382 00 88 or write to us on WhatsApp by scanning the following QR code:

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Wellness

Our wellness area is available daily for a relaxing and unforgettable experience from 11:00 am to 9:00 pm.

Child-friendly times: So that families can also enjoy the amenities of our wellness area, children under the age of 16 are welcome to visit from 16:00 to 18:00.

Please note that outside of these times, access to the wellness area is exclusively for guests 16 years and older.

Wellness bags

During your stay, wellness bags are at your disposal in your suites or rooms. If you want a wellness bag as a souvenir, they are available at the reception for 30 CHF / piece.

W-Lan

Available and free of charge throughout the hotel.

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‍Room service

We are happy to offer you daily room service from 11:30 to 22:00. You can find the menu on the info channel. Orders can be placed via WhatsApp chat at reception.

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