Postresidenz See Arosa – interview with hosts Christina and Pier Consani
The Postresidenz See positions itself as the place to be for contemporary luxury in Arosa: spacious suites, personal service, networked processes – without losing touch with the guest. Managed by Christina and Pier Consani, who built up the hotel as career changers.
Neither of you come from the hotel industry. How long have you been working in the hotel industry?
We both originally come from the banking sector and wanted to set up our own business. The opportunity arose when Christina's father, Marcel Niederer, built the Postresidenz See. Instead of handing the project over to a hotel management company, we decided to enter the hotel industry. Everything had to be built from scratch. The first season was the hardest; today, after four seasons, we are proud of the results and the development of our hotel.
What are the requirements for becoming a host and running a house?
As career changers, we had the advantage of seeing many things with fresh eyes, not only from the perspective of the host, but above all from that of the guest. Guests want to feel that their wishes are taken seriously. The classic principle of "the guest is king" is more relevant than ever.
What fascinates you about the hotel industry?
The best thing about the hotel industry is that you can immediately see the fruits of your labor. When guests leave satisfied and you know that you have created real, positive value for them.
What are the biggest challenges when you are new to the industry on the one hand, and in the industry in general on the other?
As career changers, the biggest challenge was that we had no experience. In general, high personnel costs are a major challenge in the hotel industry.
What are your roles in the company, and how do you divide them up?
Our roles have developed organically. We both always know what needs to be done. We make strategic decisions together and divide up operational tasks. Pier is responsible for restaurant and hotel management as well as technical infrastructure, while Christina focuses on hotel, guest, and personnel management.
They have a total of 43 rooms and suites, all of which are sold to individual owners and Postresidenz by the Postresidenz . How exactly does this system work?
When the owners are not using the suites, they are rented out to hotel guests, generating a return for the owners. However, hotel guests are unaware that the suites are privately owned. They are all furnished in the same way and offer all the hotel services of a traditional hotel (housekeeping, room service, spa access, etc.).
"As newcomers to the industry, we saw many things with fresh eyes—not only as hosts, but above all from the perspective of the guests."
– Christina and Pier Consani
An exciting concept! How does an owner benefit from this?
Owners can use their suite with all the amenities of a luxury hotel for up to 6 weeks per year. Vacations can be booked on a daily or weekly basis. The rest of the time, the suites are rented out to hotel guests, generating a net return for the owner. During the off-season (approx. 4 months per year), the suite can be used by the owner without restriction.
What is your stance on digitalization, and how is it implemented in your company?
We consistently focus on digitalization to simplify work processes and give employees more time for guests. Nevertheless, we would not implement every digital solution: a self-check-in counter would be unthinkable for our clientele.
What should you definitely try at the Luftpost restaurant?
Our focus is clearly on charcoal-grilled meat, and we highly recommend the pink beef entrecôte.
Describe the Postresidenz three words:
Stylish, elegant, sophisticated.
SNOWTIMES // December 11, 2025
https://qualitytimes.ch/postresidenz-am-see-arosa-im-interview-mit-gastgeberpaar/
